Saturday, November 18, 2006

Cathy (288/365)

Cathy: Good people skills are critical to the success of any business. Unfortunately being flat and unwilling was the death knoll for you. Buyers approached interested; you gave them the cold shoulder. Did you do better on eBay where nobody cared if you were impersonal?

2 comments:

Helen said...

I'm always amazed at how many businesses employ people who have no people skills whatsoever to deal with the public. Once I was at a restaurant and asked the server what was in the 5 fruit pie. She replied "Five fruits" and gave me a look of disgust. Although now that I think about it, the restaurant did go out of business...

Bridgett said...

Helen--that's awesome. I bet she got a great tip. Otter--on ebay you can tell sometimes, too, if they're terrible at customer service.